Question 1

Does my New Castle Downtown expire?

Accepted Answer

While this card does not expire, a $3.00 fee will be deducted monthly starting on the 1st day after 12 consecutive months of inactivity. Use the card to restart the clock and avoid inactivity fees.

Question 2

What fees are associated with my card?

Accepted Answer

When purchasing, there's a $1.00 + 5% eDelivery fee. For card usage, a $3.00 fee will be deducted monthly starting on the 1st day after 12 consecutive months without card usage. The card never expires.

Question 3

Where can I check my New Castle Downtown balance?

Accepted Answer

Simply enter your 16-digit card number above and click 'Check Balance'. You can find your card number on the front of your New Castle Downtown or in the email you received or on your printed card.

Question 4

Can I use the same New Castle Downtown at multiple locations?

Accepted Answer

Yes! As long as there is a remaining balance, the card may be used at any participating New Castle Downtown location. Your card works across all participating businesses until the balance is depleted.

Question 5

Will my New Castle Downtown work anywhere?

Accepted Answer

The card can only be used at participating New Castle Downtown businesses. It cannot be used with third-party delivery services like Grubhub or DoorDash. Visit our business directory to see all participating locations—more are added every day!

Question 6

What do I do if my New Castle Downtown is declined?

Accepted Answer

Your card may be declined if: (1) you entered incorrect card information, (2) you have insufficient balance, (3) you're trying to use it at a non-participating business, or (4) you're attempting to use it with a third-party delivery service. Please verify your card details and ensure you're shopping at a participating New Castle Downtown location.

Question 7

Will my payment automatically deduct from the card if I don't have enough to cover my entire balance?

Accepted Answer

No. If your purchase exceeds your card balance, you'll need to split the payment. The business will first charge your New Castle Downtown for the available balance, then you'll pay the remaining amount with another payment method (credit card, cash, etc.).

Question 8

How is the digital New Castle Downtown redeemed?

Accepted Answer

Save your New Castle Downtown to your Apple- or Google-Wallet and simply tap-to-pay. You can also use the Yiftee app (available at the Apple App Store) to store your Yiftee cards and access current card balances. If you do not use Apple- or Google-Pay, merchants can redeem your card by manually entering your 16-digit card code into their POS or terminal system, just like entering a credit card number. The card CANNOT be swiped - it must be keyed in manually. Show your card code (from email or printout) to the cashier at checkout.

Question 9

Are physical cards an option?

Accepted Answer

No, there are no plastic cards available. Your New Castle Downtown is digital-only and delivered via email. You can print it on paper if you prefer to have a physical copy to present at checkout.

Question 10

Can refunds be provided to my New Castle Downtown?

Accepted Answer

Yes! Just as refunds would be applied to your credit card, they can also be applied back to your New Castle Downtown, increasing your available balance.

Question 11

What if I lose my card or it gets stolen?

Accepted Answer

Unfortunately, lost or stolen cards cannot be replaced. Treat your New Castle Downtown code like cash and keep it secure. We recommend saving the email/text with your card code in a safe place.

Question 12

Can I check my 1822 Boutique and Studio gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at 1822 Boutique and Studio, you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at 1822 Boutique and Studio and 8 other local businesses in New Castle.

Question 13

Can I check my Broad Street Blends gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at Broad Street Blends, you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at Broad Street Blends and 8 other local businesses in New Castle.

Question 14

Can I check my Selah Salon and Spa gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at Selah Salon and Spa, you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at Selah Salon and Spa and 8 other local businesses in New Castle.

Question 15

Can I check my Ky's Lunchbox gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at Ky's Lunchbox, you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at Ky's Lunchbox and 8 other local businesses in New Castle.

Question 16

Can I check my MTB Home Furnishings gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at MTB Home Furnishings, you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at MTB Home Furnishings and 8 other local businesses in New Castle.

Question 17

Can I check my Primo gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at Primo, you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at Primo and 8 other local businesses in New Castle.

Question 18

Can I check my The Good Co. gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at The Good Co., you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at The Good Co. and 8 other local businesses in New Castle.

Question 19

Can I check my Village Creations gift card balance here?

Accepted Answer

If you have a New Castle Downtown Card that you used or plan to use at Village Creations, you can check your balance on this page. Enter the 16-digit card number from your New Castle Downtown Card email or printout. The New Castle Downtown Card is accepted at Village Creations and 8 other local businesses in New Castle.

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